Terms and Conditions


The Hairstories.net web site (the “Site”) provides you with access to a variety of resources — including the ecommerce store, blog, support forms — to view product information and place orders from Hairstories. The Site, including any updates, enhancements, new features, and/or the addition of any new web sites are the subject of these Terms of Use.

By using and/or accessing the Site, you are agreeing to comply with and be bound by the following Terms and Conditions (the “Agreement”). Please review the following terms of this Agreement carefully. If you do not agree to this Agreement in its entirety, you are not authorized to use this Site in any manner or form.

The supplier (the “Supplier”) of the goods featured is Iconic Management PLT. Registered office at No. 2-6, Jalan SS 19/1G, Subang Jaya 47500 Selangor, MY. You may contact us at this address or by email through the help section at www.hairstories.net or call us on +60 17 355 3070.



1. Acceptance of Agreement
2. Requirements
3. License Grant
4. Proprietary Rights
5. Editing, Deleting and Modification
6. Payment
7. Returns Policy: Warranty Against Product Defects
8. Liability
9. Indemnification
10. Legal Warning
11. Miscellaneous


1. Acceptance of Agreement

1.1 You agree to the terms and conditions outlined in this Agreement with respect to your use of the Site. This Agreement, together with the Site Privacy Policy, constitute the entire and only agreement between you and this site with respect to your use of the Site, and supersede all prior or contemporaneous agreements, representations, warranties and/or understandings with respect to the Site.
1.2 We may amend this Agreement from time to time in our sole discretion, without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
1.3 By your continued use of the Site, you hereby agree to all the terms and conditions contained within the Agreement effective at that time. Therefore, you should regularly check this page for updates and/or changes.


2. Requirements

2.1 The Site is available only to individuals who can enter into legally binding contracts under applicable law.
2.2 The Site is not intended for use by individuals under eighteen (18) years of age. If you are under eighteen (18) years of age, you do not have permission to use and/or access the Site.


3. License Grant

3.1 As a user of this Site, you are granted a non-exclusive, non-transferable, revocable and limited license to access and use the Site and associated Site content in accordance with this Agreement.
3.2 We may terminate this license at any time for any reason.
3.3 You may use the Site on one computer for your own personal, non-commercial use. No part of the Site may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical.
3.4 You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, reverse engineer or transfer the Site, Site content or any portion thereof. We reserves any rights not explicitly granted in this Agreement.
3.5 You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site. You may not take any action that imposes an unreasonable or disproportionately large load on the sites infrastructure.
3.6 Your right to use the Site is not transferable.


4. Proprietary Rights

4.1 The content, organization, graphics, design, compilation, magnetic translation, digital conversion, software, services and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) rights.
4.2 The copying, redistribution or publication by you of any part of the Site is strictly prohibited.
4.3 You do not acquire ownership rights to any content, document, software, services or other materials viewed at or through the Site.
4.4 The posting of information or material at the Site does not constitute a waiver of any right in such information and/or materials.


5. Editing, Deleting and Modification

5.1 We reserve the right in our sole discretion to edit and/or delete any product, document, information or other content appearing on the Site.


6. Payment

6.1 Payment when ordering online can be by credit and debit card, Paypal, bank deposit or bank transfer.
6.2 To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet.
6.3 If payment for goods is made by bank deposit or transfer, goods will only be dispatched when the transaction has been verified.


7. Returns Policy: Warranty Against Product Defects

7.1 If you have purchased an item from us and it becomes faulty within six months of purchase, please email [email protected] to receive details of how to make a return. You will need to return the item in its original packaging, to the return address we will provide to you after contacting us. Enclose your order confirmation and the returns number which you will be provided.
7.2 The Supplier reserves the right to determine in each case whether the goods should be returned by you or simply made available for collection. The Supplier reserves the right to establish that goods are not faulty, and does not automatically accept liability for faults in any goods that are returned.
7.3 Shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
7.4 Once the item has been received, we will inspect it and notify you of the status of your return within 48 hours of receipt of the item.
7.5 Please note we will not be responsible for items lost in transit during return.
7.6 Save as required by law, this Product Warranty does not apply to perishable products or those products marked with an asterisk (*) or where indicated in the product description.
7.7 Refunds. If your return is approved, a refund will be issued by the original payment method. If the card used to make the original payment has expired, we will offer a selection of Pay Pal or bank transfer as an alternative.
7.8 If the goods supplied are faulty on the day of delivery, you have the right to reject the goods as outlined within this section.You have six months from the date of purchase to request the right to the repair or replacement of the goods. The Supplier reserves the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within six months of the date of delivery.


8. Liability

8.1 If the goods we deliver to you are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we require you to notify us by email or Facebook Messenger of the problem within 7 working days of the delivery of the goods in question. We cannot accept any liability unless you notify us pursuant to these terms and conditions.
8.2 If you do not receive the goods ordered within the date specified on the website we require you to notify us within 30 days of ordering the goods. We cannot accept liability unless you notify us pursuant to these terms and conditions.
8.3 If you notify a problem to us under clause 8.1 or 8.2 above, our only obligation will be, at your option:
8.3.1 To make good any shortage or non-delivery;
8.3.2 To replace or repair any goods that are damaged or defective where it is proportionate and possible to do so; or
8.3.3 To provide a refund to you of the amount paid by you. All rights are reserved as to the manner or form of refund.
8.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition. Save as precluded by law we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
8.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
8.6 Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.


9. Indemnification

9.1 You agree to indemnify and hold the site, its parents, subsidiaries and affiliates, and each of their respective members, officers, directors, employees and agents, harmless from and against any and all claims, expenses (including reasonable attorneys’ fees, costs and settlement costs), damages, suits, costs, demands and/or judgments whatsoever, made by any third party due to or arising out of or in connection with:
9.1.1 your use of the Site;
9.1.2 your breach of this Agreement;
9.1.3 your violation of any rights of another individual and/or entity; and/or
9.1.4 your use of any products and/or services provided from an Service Provider Affiliate.
9.2 The provisions of this paragraph are for the benefit of this site, its parent, subsidiaries and affiliates, and each of their respective officers, directors, employees, agents, shareholders, licensors, suppliers and attorneys. Each of these individuals and entities shall have the right to assert and enforce these provisions directly against you on its own behalf.


10. Legal Warning

Any attempt by any individual, whether or not an customer, to damage, destroy, tamper with, vandalize and/or otherwise interfere with the operation of this Site, is a violation of criminal and civil law and this site will diligently pursue any and all remedies in this regard against any offending individual or entity to the fullest extent permissible at law and in equity.


11. Miscellaneous

11.1 Nothing herein shall be construed to preclude any party from seeking injunctive relief in order to protect its rights pending an outcome in arbitration.
11.2 Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect.
11.3 This Agreement is personal between you and this site and governs your use of the Site and/or any service, superseding any and all prior and/or contemporaneous agreements between you and this site.
11.4 To the extent that anything in or associated with the Site and/or any service is in conflict or inconsistent with this Agreement, this Agreement shall take precedence.
11.5 Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.
11.6 The parties do not intend that any agency or partnership relationship be created through operation of this Agreement.